Delete Your Account

Delete Your Account

You can request deletion of your Tracero account and the personal data associated with it at any time, without needing to contact support first.

How to request deletion

1. Sign in to Tracero at app.tracero.io. 2. Go to Account Details → General. 3. Select Delete Account, confirm the reason, and submit the request.

Your request is reviewed and processed within 72 hours.

If you can't sign in — for example, you've forgotten your password or lost access to your account — email [email protected] from the address on file and we'll process the request the same way.

What gets deleted

Your account record, login credentials, and personal profile information (name, email, preferences) are deleted. Organization-owned records you created or interacted with — such as asset records, audit entries, and booking history — are retained by the organization per its own data retention requirements, consistent with our Privacy Policy, since that data belongs to the organization's operations rather than to any one individual user.

Timing

Deletion requests are processed within 72 hours of submission. Some information may be retained longer where required for legal, security, or accounting obligations.